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Refund Policy for CodeClone Studio
Overview: At CodeClone Studio, we aim to deliver unparalleled web and app development services. We understand that certain situations might necessitate a refund. Below is our comprehensive refund policy:
Eligibility for Refund:
- Project Cancellation: If you cancel your project before it has commenced, you may be eligible for a full refund, less any administrative or transaction fees.
- Unsatisfactory Work: Should our work not meet the agreed specifications or quality standards after multiple attempts to correct the issue, we might consider offering a partial or full refund depending on the project’s stage and completed work.
- Non-Delivery: If we fail to deliver the project within the agreed timeline without a valid reason or mutual agreement on an extension, you might be eligible for a refund.
Conditions for Refund:
- Request Timing: Refund requests must be submitted in writing within 30 days of the issue or project cancellation.
- Assessment: We will review each refund request. The assessment will consider the work completed, project communications, and adherence to the project scope.
- Partial Refunds: Where partial work has been satisfactorily completed, a partial refund reflecting the value of the work done might be offered.
Refund Process:
- Notification: Notify us of your refund request by emailing [Your Email Address]. Please include your project details, the reason for requesting a refund, and any supporting documentation.
- Review: Our team will review your request within 5 business days and might contact you for additional details or discussion.
- Approval: If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Non-Refundable Scenarios:
- Custom Development: Refunds for custom-coded elements might not be possible once development has started due to the unique nature of the work.
- Third-Party Services: Fees for third-party services, licenses, or domain/hosting are generally non-refundable unless those services offer refunds.
- Consultation & Design Phases: Refunds are not typically granted for consultation or design work once these phases are completed.
Exceptions: We reserve the right to alter this refund policy for specific projects or under exceptional circumstances. Any changes will be explicitly stated in the project agreement or through written communication.
Contact Us: For any questions about our refund policy or to discuss a potential refund, please contact CodeClone Studio or via our website’s contact form.
By engaging with CodeClone Studio, you acknowledge that you have read, understood, and agree to this refund policy.